Support for the LoyalTea app
The LoyalTea app shows the loyalty cards you hold at the cafés and restaurants that use LoyalTea, next to the pass in your wallet. Here is how to get help with it.
Write to us
Email support@loyaltea.ca from the address you use in the app, and tell us which café or restaurant the card is from. We answer by email.
For a question about your points, stamps or rewards, the staff at the counter can often help on the spot.
I do not see my card in the app
The app finds your cards by the email you gave when you joined at the counter. If you joined without an email, ask the staff to add it to your card, then sign in to the app with that address.
Your pass in Apple Wallet or Google Wallet keeps working with or without the app.
I did not get my sign-in code
Check your junk or spam folder: the code comes from noreply@send.loyaltea.ca. If nothing arrives, wait a minute and ask for a new one, with the same email as your card.
My points or stamps look wrong
The app shows what the café’s scanner recorded. Tell the staff at your next visit, or flag the scan from the card’s activity in the app, and we will look into it with the café.
Delete my account
In the app, open Profile, then Privacy, then Delete my account. You can also use our deletion request page.
Privacy and terms
The Privacy Policy and the Cardholder Terms apply to the app and to your pass.